Refund policy
90 days to request a return. We want you to feel good about your cap. If an eligible item is not right for you, contact Vergiac within 90 days of delivery to request a return.
At a glance: eligible items must be unworn and unused; ordinary return shipping is paid by the customer; we cover return shipping for verified quality issues or incorrect items. Approved returns go to California, United States. Personalized items have separate conditions below.
Return eligibility
To qualify for an ordinary return, your item must be in the same condition you received it: unworn, unused, with original tags and in its original packaging. Please include your order number or other proof of purchase. The 90-day window begins on the date your order is delivered and is the deadline for contacting us to request a return.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.
How to start a return
- Email jimvogtex@outlook.com with your order number, the item you want to return and the reason for your request.
- We will review your request and send the return instructions if it is approved. For an item issue, include clear photos of the product and packaging so we can assess it.
- Pack the item securely and follow the approved return instructions. Keep your shipping receipt and tracking information.
Where to send your return
Approved returns are sent to a return location in California, United States. We will provide the exact address and routing instructions after approving your request. Please contact us before shipping anything back. Do not use the address on the original parcel or our business contact address unless our return instructions specifically direct you there.
Who pays for return shipping?
Change of mind, fit or color preference: you are responsible for the cost of sending an eligible item back. Original outbound shipping charges are not refundable for these ordinary returns. We recommend a service with tracking so you can follow the parcel.
Quality issue, damaged item or wrong item: if we confirm the issue, Vergiac will cover the necessary return shipping and provide a prepaid label or an approved shipping arrangement. Contact us before purchasing return postage so we can explain the method and any reimbursement instructions. Where the return is due to our error, any original shipping charge associated with the affected item will also be refunded.
Personalized and custom items
Items made with custom embroidery, custom printing, names, text or other personalization cannot be returned because of a change of mind, a spelling choice submitted with the order, or a preference about fit or color. Please review your personalization and selected options before checkout.
If a personalized item has a quality issue, arrives damaged or was made incorrectly compared with your confirmed order, contact us with your order details and photos. These items remain eligible for review and an appropriate return, replacement or refund.
Other items that cannot be returned
Gift cards and items clearly marked final sale at the time of purchase are not eligible for ordinary returns. This does not limit your right to report damaged, defective or incorrect goods, or any rights that apply by law.
Refunds
We will let you know after we receive and inspect the returned item whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the credit.
If more than 15 business days have passed since we approved your refund and it has not appeared, please contact us at jimvogtex@outlook.com. For an ordinary return, the refund covers the eligible returned item; original outbound shipping is excluded as explained above.
Exchanges
For a different eligible style or color, request a return for your original item and place a separate order for the item you want. Availability is not guaranteed. If your request concerns an incorrect or defective item, contact us first so we can arrange the appropriate resolution.
Your rights
This policy is in addition to any rights you have under applicable consumer law. Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.
Questions? Email jimvogtex@outlook.com or visit our contact page.