Frequently Asked Questions

How do I choose a color?

Choose a color option on the product page before adding the item to your cart. Where photos are available, the color selector shows a thumbnail of that option. Review your selected option in the cart before checkout. Screen settings and lighting can affect how colors appear.

How do I check the fit and materials?

Fit, construction and materials can vary by style. Check the product details for the cap you are considering. If a measurement or material detail is missing, ask us before ordering so we can help you check.

Can I personalize a cap?

Personalization is available only where it is offered on the product listing. Follow that listing's instructions, and check the spelling, capitalization and selected options carefully. For a request that is not shown, contact us before placing your order. Personalized items have specific return conditions explained in our return policy.

Where do you ship?

We currently accept orders for delivery to the United States. Available shipping services and charges are shown at checkout. See our shipping policy for more information.

How can I follow my delivery?

Keep your order confirmation email. When tracking is provided for your shipment, use the link in your shipping confirmation to view carrier updates. If you need help, email jimvogtex@outlook.com with your order number.

Can I change or cancel an order?

Contact us as soon as possible with your order number and the change you would like to make. Changes depend on the order's status and cannot be guaranteed once fulfillment or personalization has begun.

How do returns work?

Contact us before sending an item back. You can request a return for an eligible item within 90 days of delivery. Ordinary return shipping is paid by the customer; we cover return shipping for verified quality issues or incorrect items. Personalized items are eligible only for quality issues or production errors. Approved returns go to California, United States; we provide the exact address after approval. Read our return policy for the full conditions and refund process. Keep your order confirmation as proof of purchase.

What if my item arrives damaged or incorrect?

Email us with your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and explain the next steps. Please keep the item and packaging while we help resolve it.

Still need a hand?

Use our contact form or email jimvogtex@outlook.com. Include your order number if your question is about an existing order.